In an era when all children get a
trophy—regardless of performance, are told they can do anything they
want to in life—even if they obviously cannot, and are showered with
applause for even the most meager achievement, perhaps leaders should
give less encouragement, not more. After all, when youth leagues stop
keeping score to avoid hurt feelings, what incentives do players have to
hone their skills? If employees are rewarded simply for showing up,
what motivation do they have for working with ever-increasing
excellence? Maybe celebrating mediocrity invites average behavior. Quite
possibly, passing out unearned praise harms people by conditioning them
to live in a make-believe world where success comes automatically to
anyone who tries.
Some would argue that employees need
fewer ear-tickling compliments or pats on the back. Instead, most of
them could use a “reality slap” in the face. That is, they could do with
a healthy dose of the unvarnished truth. They would benefit from having
a Simon Cowell in their life—someone willing to deliver feedback
unfiltered by undue concern for their feelings.
Just because some persons have been
excessively coddled and improperly pampered does not mean they should
therefore receive less encouragement. Everyone needs to be affirmed in
their abilities and shown appreciation for what they do. However,
encouragement must be authentic to achieve its purpose. That is,
encouragement must be:
Sincere
Some leaders employ encouragement as a
manipulative device. They say what their people want to hear in order to
get them to perform as desired. Eventually, inauthentic encouragement
rings hollow, as people recognize that it’s a management tactic rather
than heartfelt affirmation. Over time, people can differentiate
feel-good platitudes from actual praise.
Appropriate
Encouragement should be given
proportionately, with more lavish compliments reserved for more
extraordinary feats. It should also be given in a timely manner so that
people know immediately the value of their contribution.
Earned
To be credible, encouragement must be merited by identifiable achievement or discernible potential.
Balanced
If encouragement is to help others grow,
it shouldn’t be one-sided. Recognition of exceptional work should be
offset by constructive feedback that points to opportunities for
improvement.
Specific
Overly generalized encouragement doesn’t
hit home. For encouragement to make a difference it must be connected
to concrete deeds or behaviors.
Article by: John C. Maxwell.
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